1. Introduction
We value your privacy and are committed to protecting your personal information.
The protection of your personal data and of your private life are very important to us as Data Controller in terms of data protection. You need to know what information about you is collected through our website www.yucera.com and related services (our "Service" for short) and how your information is used.
This Privacy Policy outlines how we collect, use, and manage the data you provide to us through our website Yucera.com and other communication channels. Therefore, we comply with the provisions of all locally applicable data protection regulations. It is important to us to inform you about what personal data is collected and processed and what options you have. This privacy policy gives you answers to the most important questions.
Your data will be stored, processed and used in accordance with this privacy policy and the relevant statutory data protection regulations.
Our employees and agents who process your enquiries are obliged to maintain confidentiality.
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2. Your Rights Regarding Your Data
You have important rights regarding your personal data. We are committed to helping you exercise these rights easily and without charge. Here's a simple breakdown of what you can do:
1. You can know what data we have. You have the right to ask us if we are processing your personal data and, if so, to receive a copy of that data.
2. You can correct or delete your data. If you find that your personal data is inaccurate or incomplete, you can ask us to correct it. You can also request that we delete your data.
3. You can restrict how we use your data. In certain situations, you have the right to ask us to stop or limit how we process your personal data.
4. You can object to data processing. You can object to the processing of your data at any time if you feel it's not being used for the right reasons. This right doesn't apply if we are legally required to use the data.
5. You can withdraw your consent. If you have previously given us consent to use your personal data, you can withdraw that consent at any time. This will not affect any processing that occurred before you withdrew your consent.
6. You have a right to data portability. You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format, and you have the right to transmit that data to another controller.
7. You have the right to lodge a complaint. You have the right to lodge a complaint to a data protection supervisory authority about our processing of your personal data.
How to Exercise Your Rights? If you want to exercise any of these rights, or if you have any questions, please contact our Data Protection Officer by kaka.cao@yucera.com
We will be happy to provide you with access to your data at no cost. You have the right to control your personal data. If at any time you wish for us to delete your information from our records, simply notify us. Upon your request, we will permanently remove all of your data from our systems.
If you require more information about your privacy rights or wish to file a complaint, please contact your local data protection supervisory authority.
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3. Definitions
(1) "Customer Portal" means the online tool accessible via www.yucera.com through which you can access the following "Services".
(2) "Services" means all the services we offer through our "Customer Portal". Depending on whether the service is available in the respective country, the following services can be currently used on this platform:
a. "Customer enquiries" about our products and services: This Service allows our customers to provide their contact details and request information about our products and Services.
b. "Event Registration": This service allows customers to register for marketing events available in their country, such as roadshows, trade fairs, product demonstrations, and request free product samples.
c. "Product Registration": This service allows our customers to enter their address in our customer system or to register as a customer and to record the purchased products with serial number.
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4. The Information We Collect (What Data is Collected and Stored)
We only collect the information that you voluntarily provide to us when you submit an inquiry or contact us. This may include your name, email address, phone number, and any other details you choose to share in your message.
Which data is collected and stored depends on which services you use on our platform.
(1) Server Log Data: As with any website, our server automatically and temporarily collects and stores the following information in the server log files, which are transmitted by the browser, unless this has been deactivated by you:
• Domain name or IP address of the requesting computer
• File requests of the client (file name and the corresponding data of the complete Internet address)
• The HTTP response code
• The Internet page from which you are visiting us (referrer URL)
• Date and time of the server request
• Browser type and version
• Operating system used by the requesting computer
• Cookies (see Cookie section below for more details) are also used to collect anonymous traffic data from users of our website
(2) Customer Enquiry Data: When using the platform for customer enquiries, the following data may be collected. Mandatory details required for processing are marked separately when entering; further information is voluntary:
• Email address
• Name (First name & Surname)
• Phone number
• Company name
• Company address (street, postcode, city, state/province, country)
• Preferred communication channel
• Any other details you choose to share in your message
(3) Data Subject Groups:
• Users of the website
• Our customers
• Employees of our customers
• Contractual partners of our customers
• Our employees
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5. How We Use Your Data (Purposes of Data Collection and Use)
Your personal information is used for a single, specific purpose: to communicate with you about the topics you've expressed interest in. We will only use your data to contact you via the methods you've provided, such as email, phone, or instant messaging. We will not use your information for any other purpose.
In addition, we process your personal data for the following purposes:
• Information about our products and services: We use your personal data to send you the information you have requested via the desired communication channel.
• Providing, troubleshooting and improving our services: We use your personal data to provide features, analyze services and products, troubleshoot and improve the usability and effectiveness of our services.
• Recommendations and personalization: If you have consented to this, we will process your personal data to recommend functionality, products and services that may be of interest to you, to identify your preferences and to personalize your experience of our services.
• Compliance with legal obligations: In certain cases, we are subject to legal obligations to collect and process your personal data.
• Communication with you: If you have consented to this or if another legal basis allows this, then we will use your personal data to communicate with you via various channels regarding our products and services.
• Advertisements and marketing: If you have consented to this, we will use your personal data to serve interest-based ads for products and services or to send you information about products and services from us by email or through communications.
• Fraud prevention and credit risks: We process personal data to prevent or detect fraud and abuse to protect the security of our customers, our business and third parties.
• Purposes for which we seek your consent: We may ask for your consent to process your personal data for a specific purpose. If you consent, you may freely withdraw your consent at any time, and we will stop processing your data for that purpose.
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6. Social Networks
On our website you will find links to social networks such as Facebook, Twitter, YouTube, LinkedIn, and Instagram. Only when you have clicked on the respective button, data (original page, username if you are logged into the respective service, IP address) will be transmitted to the platform operator. Please refer to the privacy policy of the respective platform operator for information on its collection and use of data.
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7. What About Cookies?
A cookie is a small file containing a string of characters that is transmitted to your computer when you visit a website. If you then visit the website again, the cookie allows this page, for example, to recognize your browser again. Cookies are not usually used to store personal data but can store user preferences and other information. You can set your browser to reject all cookies or to inform you when a cookie is sent. Please follow the instructions in the help function of your browser regarding the prevention and deletion of cookies.
We use cookies to enable our systems to recognize the terminal device or browser you are using and to provide you with our services. Some functionalities or services of the website may not function properly without cookies, and we therefore recommend that you accept cookies so that you can make full use of our website.
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8. Recipients of the Data or Categories of Recipients
We disclose customers' personal data to the extent described below:
• Departments of Yucera and affiliated companies and their employees;
• Technical services, insofar as necessary for the fulfilment of the contractual relationship;
• Data processors and other service providers and contractual partners, to the extent necessary for the fulfilment of the contractual relationship;
• Public bodies under overriding legal obligations.
that are either subject to this Privacy Policy or implement measures that provide at least as much protection as those described in this Privacy Policy and where such disclosure is necessary.
Service Providers and Contractual Partners: We engage other companies and individuals to perform tasks for us. These third-party service providers and contractors have access to personal data needed to perform their tasks. However, they may not use them for other purposes. Furthermore, they shall process the data in accordance with this privacy policy and the relevant data protection laws.
Protection of the Data Controller: We disclose personal data about customers when we are required to do so by law or when such disclosure is necessary to enforce our general terms and conditions or other agreements or to protect our rights and the rights of our customers and third parties.
In all other cases, we will inform you if personal data is to be transferred to third parties. This gives you the opportunity to decide that your data should not be shared with the third party.
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9. Legal Basis for Data Processing
Insofar as we obtain the consent of the data subject for processing operations involving personal data, this consent shall serve as the legal basis.
Where the processing of personal data is necessary for the performance of a contract to which the data subject is a party, the performance of the contract shall serve as the legal basis. This also applies to processing operations that are necessary for the implementation of pre-contractual measures.
Insofar as the processing of personal data is necessary for the fulfilment of a legal obligation to which our company is subject, this legal obligation serves as the legal basis.
If vital interests of the data subject or another natural person make processing of personal data necessary, those vital interests shall serve as the legal basis.
If the processing is necessary to protect a legitimate interest of our company or a third party and if the interests, fundamental rights and freedoms of the data subject do not override the former interest, this legitimate interest shall serve as the legal basis for the processing.
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10. Data Erasure and Duration of Retention
We store your personal information to enable you to use our services on an ongoing basis. We will retain your information for as long as is necessary to fulfil the purposes described in this privacy policy or as required by law, e.g., for tax and accounting purposes. The personal information will be erased or blocked as soon as the purpose of the retention ceases to apply. In addition, retention may take place if this has been provided for or prescribed by the legislator in decrees, laws or other regulations to which the data controller is subject. Data will also be blocked or erased if a retention period prescribed by the aforementioned standards expires, unless there is a need to continue storing the data for the execution or performance of a contract.
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11. Data Security
We use up-to-date technical and organizational security measures to protect the data under our control against accidental or intentional manipulation, loss, destruction or against access by unauthorized persons. For example:
• To protect the security of your information during transmission, we use Secure Sockets Layer software (SSL). This software encrypts the data that you transmit.
• We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal information of our customers. These security measures include asking you to provide proof of your identity before we disclose any personal information to you.
Our security measures are continuously improved in line with technological developments.
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12. Transfer of Data to Third Countries
Your personal data will only be forwarded to the extent necessary to fulfil our obligations, within the Yucera Group. We will not sell, license or rent your personal data to parties other than those already mentioned without your consent. We will disclose your information if we have a good faith belief that disclosure is necessary to comply with the law, for law enforcement purposes or to comply with a court order, or to protect the rights, property or safety of another person, including our own property or rights.
In some cases, e.g., if there is a corresponding court order, we are legally required to transmit data to a requesting public authority or a third party. This may also be without being allowed to inform you.
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13. Contact Us
If you have any questions about this policy or wish to exercise your right to have your data deleted, please contact us at:
Email: kaka.cao@yucera.com
If you require more information about your privacy rights or wish to file a complaint, please contact your local data protection supervisory authority.
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14. Changes to this Policy
We may update this Privacy Policy from time to time. We will post any changes on this page, and the revised policy will be effective immediately upon posting.
Revised: Mar 2026
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